|
Use these examples to guide your KB article templates and to clarify appropriate level of detail.
|
|
|
Modify these examples to suit your requirements.
|
|
|
Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
|
|
|
Identify, prioritize, and present initiatives to improve incident and problem management.
|
|
|
Use Info-Tech’s Vendor TCO Tool to normalize each vendor’s pricing proposal and account for the lifetime cost of the product.
|
|
|
Use the Vendor Recommendation Presentation to present your finalist and obtain final approval to negotiate and execute any agreements.
|
|
|
Use the Business Data Catalog to manage the business terms, their definitions, and other important details including ownership, systems, and how the data should be used and...
|
|
|
The goal of a quality change management program should be to reduce risk incurred through changes. Creating standardized, repeatable processes is the key to achieving that...
|
|
|
This tool is designed to help organizations plan the implementation of their standardized change management practice.
|
|
|
This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.
|
|
