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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Modify these examples to suit your requirements.
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This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...
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Use these examples to guide your KB article templates and to clarify appropriate level of detail.
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Identify, prioritize, and present initiatives to improve incident and problem management.
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Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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Use Info-Tech’s Vendor TCO Tool to normalize each vendor’s pricing proposal and account for the lifetime cost of the product.
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Use the Vendor Recommendation Presentation to present your finalist and obtain final approval to negotiate and execute any agreements.
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Use the Business Data Catalog to manage the business terms, their definitions, and other important details including ownership, systems, and how the data should be used...
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