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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Assess vendors regularly with useful metrics to optimize your vendor portfolio.
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Establish a single point of contact and create a communication vacuum to help leverage your negotiation position.
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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Adopt an intake workflow appropriate to the IT department’s capacity.
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Create a repeatable process for project intake by leveraging the complete project intake SOP template.
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Successful project intake doesn't require additional time, administrative overhead, or high PPM maturity. Build intake discipline one step at a time by adopting a...
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This executive brief will help build the case for rebalancing project intake one achievable step at a time.
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Successful project intake doesn't require additional time, administrative overhead, or high PPM maturity. Build intake discipline one step at a time by adopting a...
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Develop prioritization practices that will enable IT to focus on the most valuable work and leave the rest behind.
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