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Requirements Gathering for Small Enterprises

Right-size the guidelines of your requirements gathering process.

  • Strong business requirements are essential to solution delivery – inadequate requirements are the number one reason that projects fail.
  • Organizations need a consistent, repeatable, and prescriptive set of guidelines that inform how business requirements gathering should be conducted.

Our Advice

Critical Insight

A successful requirements gathering practitioner is someone who has found balance between communication, documentation, collaboration, and control. For small enterprises, that balance should sway towards communication over documentation and collaboration over control.

Impact and Result

  • Create a playbook that walks the practitioner through elicitation, analysis, and validation.
  • Outline the degree of process rigor throughout these steps and shape your requirements gathering process to fit your common scenarios.

Requirements Gathering for Small Enterprises Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why consistent requirements gathering is so critical and understand how Info-Tech’s methodology helps you right-size your process guidelines.

1. Lay your foundations

Determine the initial process flow and guidelines for requirements gathering.

2. Plan and elicit

Build a scenario-appropriate elicitation framework.

3. Analyze and validate

Create requirement packages fit for purpose.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.


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New-Indy Containerboard, LLC

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Mennonite Mutual Insurance Company

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Workshop: Requirements Gathering for Small Enterprises

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Lay Your Foundations

The Purpose

Understand the goals, constraints, and different requirements scenarios your team faces.

Key Benefits Achieved

Initial process guidelines align to requirements scenarios.




Define Goals and Metrics

  • Determine challenges with current state
  • Set your goals and metrics

Select Requirements Scenarios


Create Process Flow

  • Develop high-level process flow and guidelines

Add Collaboration, Communication, Control, and Documentation

Module 2: Build Your Elicitation Framework

The Purpose

Understand the techniques for planning and conducting requirements elicitation.

Key Benefits Achieved

Elicitation frameworks align to requirements scenarios.




Review & Select Elicitation Techniques

  • Develop an elicitation framework with appropriate techniques and requirement models

Review & Select Requirements Models

  • Elicitation Techniques & requirement Model Guide

Create a Requirements Gathering Elicitation Plan for Your Project

  • Project Elicitation Schedule

Update Process Guidelines

Module 3: Elicit Requirements

The Purpose

Use an example project to test elicitation framework, techniques, and models.

Key Benefits Achieved

Experience with elicitation and modelling techniques.




Practice Using Interviews With Business Stakeholders to Build Use Case Models.

  • Gain experience with stakeholder interviews

Practice Using Table-Top Testing With Business Stakeholders to Build Use Case Models.

  • Produce use case models

Retrospective and Update Process Guidelines

Module 4: Analyze and Validate

The Purpose

Refine and prioritize requirements and create scenario-appropriate requirements packages.

Key Benefits Achieved

Refinement and prioritization techniques and requirement package guidelines.




Categorize and Consolidate Requirements

  • Refined requirements

Prioritize Requirements

  • Prioritized requirements

Define and Populate Requirements Package

  • Scenario-appropriate requirements packages

Finalize Requirement Gathering Playbook

  • Requirement Gathering Playbook

Develop Requirements Gathering Action Plan

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.


Overall Impact

Average $ Saved

Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

Book an Analyst Call on This Topic

You can start as early as tomorrow morning. Our analysts will explain the process during your first call.

Get Advice From a Subject Matter Expert

Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.

Unlock Sample Research


Ben Mackle


  • Douglas Van Gelder, IT Manager, Community Development Commission of the County of Los Angeles
  • Michael Lyons, Transit Management Analyst, Metropolitan Transit Authority
  • Ken Piddington, CIO, MRE Consulting
  • Thomas Dong, Enterprise Software Manager, City of Waterloo
  • Chad Evans, Director of IT, Ontario Northland
  • Three anonymous contributors
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