Performance Measurement
Topics
Types of Content
IT Competency LibraryUse this tool to learn about IT competencies and develop your organization's own functional IT competency framework. |
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IT Strategy Case Study of a Mid-Sized Municipal GovernmentThe IT department of a mid-sized municipality wanted to build its strategic competency, but the team was of the habit of thinking and operating in tactical mode the... |
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IT Strategy Case Study of a Non-Profit Healthcare ProviderA community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A... |
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IT Strategy Case Study of a Midwestern Community CollegeThe IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it served.... |
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IT Strategy Case Study of a Large Manufacturing CompanyIncreasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative... |
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IT Strategy Case Study of a Mid-Sized Health Care OrganizationPerformance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new... |
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Storyboard: Use Applications Metrics That MatterApplications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction. |
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Use Applications Metrics That MatterApplications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction. |
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IT Cost-Cutting Tactics for Coping with a Down EconomyThis is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost... |
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Target Ratio, Mix, and Metric GeneratorThe majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic... |
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