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The Globe and Mail - When the Internet runs out of addresses

(03-Aug-11) Earlier this year, there were a smattering of media reports about the Internet running out of addresses. People who don’t spend their days immersed in the Web...

Senior Management Expectation Survey

Use the following survey to evaluate senior management's expectations of IT.

Handling Senior Management Expectations

Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste...

Govern Shared Services

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.

Governing Shared Services

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...

Storyboard: Govern Shared Services

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...

Shared Services Governance Strategy Roadmap Tool

Use this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched.

IT Customer Service Orientation Assessment Tool

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...

Future in Review Conference 2011: Part 2

This year the conference really seems to have moved out on its own: not only did many of the participants again say that it was the best ever (an always-higher bar for...

Future in Review Conference 2011: Part 2 (Continued)

This year the conference really seems to have moved out on its own: not only did many of the participants again say that it was the best ever (an always-higher bar for...
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