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Guide to Interpreting Standard ContractsThis tool is an information guide to help relative newcomers to contract law navigate the terms and concepts commonly used in IT vendor and service provider contracts. |
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Purchase Recommendation TemplateThe purpose of this template is to provide a framework for developing a recommendation report that will be presented to the enterprise’s executive. |
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Service Desk Software TCO Comparison ToolThis Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and... |
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Service Desk Performance Tracking ToolThe service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service... |
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Service Desk Process Standardization Diagnostic ToolWhile most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization. |
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Configuration Item RecordThis template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with service... |
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New Service Concept TemplateUse this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case. |
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New Service Proposal TemplatePreparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the... |
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Release and Development ChecklistUse this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software. |
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Service Catalog Requirements ToolService catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog... |
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