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To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...
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As every new generation of hardware brings performance boosts--especially faster processors, RAM, and solid state drives--virtual appliance vendors are taking advantage of...
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For organizations that have issued a formal Request for Proposal (RFP) using Info-Tech's BI RFP Template, gathering and scoring the various responses can be difficult and...
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This is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost...
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Mobile devices compromise biosecurity and information security. Use management of biosecurity risks as both a carrot and stick to enhance hospital IT security compliance.
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Three or four years ago keynotes and announcements at VMworld were all about cool server tricks. Today, as VMware seeks to be an infrastructure cloud platform, servers are...
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At Dreamforce 2011, Salesforce.com unveiled more capabilities in the areas of enterprise collaboration and platform as a service (PaaS). The company is making it clear that...
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Virtual networks, or vNetworks, are coming on the scene to solve the problem of managing public cloud servers as a disparate network. When you can wrap your public cloud...
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The majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic...
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A great number of electrons have been accelerated in describing Google's move to purchase Motorola Mobility Holdings for about $12.5B. During a dinner I shared with MS...
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