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Special Letter: Frictionless Commerce

In this discussion, our members will learn how our voices can become the centerpiece for e-commerce security. Is this achievable? Indeed, it is more likely inevitable.

Pattern Recognition: AI for the Next IA

The power of IAs is not in how human we can make them seem. This, alone, properly understood, will take us far in understanding where IAs are headed in the long term.

Service Desk Executive Presentation

Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...

Service Desk Action Plan Roadmap

Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.

Service Desk Ticket Classification and Dashboard Tool

This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...

Information Security Awareness and Training Appropriateness Tool

Use this tool to allow you to determine your organization's specific appropriateness for having a security awareness and training program.

Information Security Awareness and Training Content Development Tool

This tool will help to identify content that should be covered by your security awareness and training program.

Information Security Awareness and Training Policy

Formalize your security awareness and training program into a policy to ensure that your employees are held accountable.

Special Letter: The New Power Game

Simon Hackett is probably the best-known entrepreneur in Australia. In this issue, Simon shares with us his research on how to solve the grid battery challenge, and why...

Security, Risk, and Software

The reason I'm here this morning is to talk to you mostly about intellectual property protection: how it might apply to you in your own work, and maybe some views of it...
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