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Text-Based Customer Support Strategic Summary TemplateThe summary template encompasses all activities and delivers an overview of what the strategy will look like in a presentable fashion. Create a defined strategy by... |
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Text-Based Customer Support Project Charter TemplateA project charter serves several important functions. It organizes the selection and procurement project so that you can make efficient and effective resource allocation... |
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Text-Based Customer Support Business Case AssessmentUse this tool to help select a specific use case that matches your organizational needs for text-based customer support. |
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Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer SupportRead this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it. |
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Text-Based Customer Support Requirements Traceability MatrixEnsure traceability for your text-based customer support requirements. |
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Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based SupportRead this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations. |
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Text-Based Customer Support TCO ToolUse the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue. |
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Text-Based Customer Support Acceptable Use PolicyUse the Text-Based Customer Support Acceptable Use Policy to mitigate risks by clearly communicating expectations for both effective and ineffective (or prohibited use) of... |
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Set a Strategic Course of Action for the PMO in 100 DaysNew PMOs frequently suffer from poorly defined mandates and a lack of leadership vision. Don’t flounder in your new role as PMO director. Hit the ground running to... |
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Set a Strategic Course of Action for the PMO in 100 Days – Executive BriefRead this concise Executive Brief to discover how new PMO leaders can make the most of their first 100 days in office. |
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