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Software Quality Assurance Current State Assessment ToolUse this tool to determine which areas of the software development lifecycle you should focus on improving for quality assurance. |
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Software Quality Assurance Assessment WorkbookUse this template to document exercise outputs of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach. |
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Optimize Your SQA Practice Using a Full Lifecycle Approach – Phase 2: Define SQA Target State ProcessesThis phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you identify and define SQA processes and metrics needed to meet quality... |
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Optimize Your SQA Practice Using a Full Lifecycle Approach – Phase 3: Determine Optimization InitiativesThis phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you define optimization initiatives required to improve your SQA practice... |
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Software Quality Assurance Plan TemplateUse this template to document a comprehensive SQA plan that provides governance for how your SQA practice is executed. |
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Software Quality Assurance Optimization Roadmap ToolUse this tool to prioritize, document, and schedule the optimization initiatives for improving your SQA practice. |
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Software Quality Assurance Communication TemplateUse this template to effectively communicate to business stakeholders your findings and the steps required to improve product quality and SQA processes. |
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Drive Customer Convenience by Enabling Text-Based Customer Support – Executive BriefText messaging is everywhere, but businesses aren’t capitalizing on it. |
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Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel. |
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Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer SupportRead this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization. |
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