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Digital Product Strategy TemplateUse this template to help you define, detail, and make a reality your strategy in support of your digital product vision. |
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Digital Product Strategy Supporting WorkbookUse this workbook to capture the results from a number of exercises in this blueprint. |
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Webinar: Design Data-as-a-ServiceTo drive future data growth we must move toward a well-developed data marketplace and Data-as-a-Service (DaaS) framework. |
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Knowledge ManagerThe Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise. |
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Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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Service Definition ChecklistNon-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance. |
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Ticket and Call Quality Assessment ToolBetter data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service... |
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Embrace Business-Managed Applications – Phase 3: Build Your RoadmapThis phase of the blueprint, Embrace Business-Managed Applications, will help you roadmap your business-managed application implementation and initiatives to establish your... |
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Embrace Business-Managed Applications – Phase 2: Design Your Framework & GovernanceThis phase of the blueprint, Embrace Business-Managed Applications, will help you select a management approach for your applications, develop an appropriate governance... |
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