All Research
Topics
Improve Service Desk Ticket Queue ManagementTaking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,... |
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Improve Service Desk Ticket Queue Management StoryboardThis storyboard will review best practices and advice for improving ticket queue management at the service desk. |
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Service Desk Queue Structure TemplateThis template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and... |
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Identify and Manage Reputational Risk Impacts on Your Organization StoryboardUse this research to better understand the negative impacts of vendor actions on your brand reputation. |
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Evaluate Your Vendor Account Team to Optimize Vendor RelationsUnderstanding your vendor team’s background, experience, and strategic approach to your account is key to the management of the relationship, the success of the vendor... |
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Evaluate Your Vendor Account Team to Optimize Vendor Relations StoryboardUse this storyboard to create a repeatable and sustainable vendor evaluation process that saves time and helps you manage the client/vendor relationship. |
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Vendor Rules of EngagementUse this template to create a vendor rules of engagement document to include with vendor agreements and RFXs. Be sure to modify and configure the template to your... |
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Evalu-Rate Your Account TeamUse this tool to collect and record stakeholder input on the vendor's performance according to your team's, and the contract's, expectations. |
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Reputational Risk Impact ToolUse this tool to help identify and quantify the reputational impacts of negative vendor actions. |
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Identify and Manage Reputational Risk Impacts on Your OrganizationOrganizations must diligently assess and protect their reputations, both in the market and internally. |
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