Create an IVR Call Flow That Empowers Your Customers

Author(s): Austin Wagar

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Use this template to elevate the construction of your IVR call flow tree by creating customer personas to better understand your key demographic. This template includes the following sections:

  • Importance of understanding your customers
  • Creation of key customer personas
  • Example IVR call flow

Optimize your IVR call flow by better understanding your customers and implementing the strategies and enabling technologies that are best suited to their needs.

View the Complete Blueprint:

Implement a Transformative IVR Experience That Empowers Your Customers

Learn the strategies that will allow you to develop an effective interactive voice response (IVR) framework that supports self-service and improves customer experience.

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