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Webinar: Build an Application Department Strategy

Traditionally, application departments are seen as pure cost centers needed only to keep the lights on. This couldn’t be further from the truth! Your department is critical...

Webinar: Develop an Optimal Sports Betting Approach

With many jurisdictions throughout North America having legalized or actively pursuing legislation to legalize sports betting, many operators are moving to provide sports...

Get the Most Out of Your CRM

A CRM system is a critical component to deliver services to customers. It is essential to the organization; therefore, the usage of the CRM needs to be maximized. In...
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Get the Most Out of Your CRM – Executive Brief

A CRM system is a critical component to deliver services to customers. It is essential to the organization and therefore the usage of the CRM needs to be maximized. In...

Get the Most Out of Your CRM – Phases 1-3

A CRM system is a critical component to deliver services to customers. It is essential to the organization and therefore the usage of the CRM needs to be maximized. In...

Get the Most Out of Your CRM Workbook

This tool accompanies the Get the Most Out of Your CRM blueprint and is used to document and assist with this process.

CRM Application Inventory Tool

Use this tool to define applications and capabilities around your CRM. This will be used to conduct an application portfolio assessment for your CRM.

Cisco Briefs on Latest Security Features for Webex

On May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex from...

Alcatel-Lucent Enterprise’s Cloud Sales Continue to Surge

On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects...

Don't Get Left Behind: Review Indirect Funding Opportunities for Local Governments Under the American Rescue Plan, Including Technology Modernization and Digital Community Engagement Initiatives

The American Rescue Plan (ARP) is the third stimulus package passed by the federal government since March 2020. The stimulus funding aims to address gaps created by the...
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