Develop an IT Strategy to Support Customer Service Storyboard

Author(s): Agnes Scott, Brian Park

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The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the business. Use Info-Tech's methods and tools to:

  • Quickly develop viable future business processes the organization could adopt.
  • Build a gap analysis by holistically assessing the current state.
  • Advance change by formulating initiatives and plotting a roadmap to the future state.

View the Complete Blueprint:

Develop an IT Strategy to Support Customer Service

IT can help pave the way for a Customer Service transformation.

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