Customer Service Initiative Scoring and Roadmap

Author(s): Agnes Scott, Brian Park

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This tool is designed to help you visualize the various initiatives on a timeline incorporated roadmap.

Use this tool to:

  • Define and plan your initiatives with regards to time frame, current status, stakeholders, impacted applications, and dependencies.
  • Score your initiatives with configurable criteria weightings.
  • Visualize the relative value and risk profile of each initiative.
  • Plot the determined initiatives on a timeline incorporated roadmap.

Use the roadmap and initiative scoring output as tools for stakeholder communication and project approval.

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