This tool is designed to outline and prioritize your Customer Service goals, and link their relevance and value to your Customer Service processes.
Use this tool to:
- Create an inventory of Customer Service goals.
- Score the provided APQC processes in their relevance to enterprise direction and Customer Service goals.
- Score the satisfaction of current state Customer Service processes.
- Track future and current state modeling progress of shortlisted Level 5 Customer Service processes.
Use the modeled processes to assess gaps and map IT components in latter steps of the project to the processes for a holistic evaluation of the Customer Service function.