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The “E-Mail TCO Worksheet” helps IT leaders peer into existing e-mail infrastructure and provisioning costs. IT leaders will gather expense information for 19 specific cost...
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Some open-source software configuration management (SCM) tools are as good as their commercial counterparts ? without the licensing fees. Use this Total Cost of Ownership...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Flowchart SOPs (Standard Operating Procedures) are best suited to procedures that...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Utilize this template to help write a hierarchical-style SOP (Standard Operating...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. There are different approaches to recording SOPs. Consider using a Step-by-Step SOP...
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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For smaller development teams, open-source software configuration management (SCM) tools are a tempting alternative to commercial off-the-shelf packages. Use this total...
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Conducting a successful behavioral interview requires careful planning and a process. IT managers who fail to properly prepare risk hiring the wrong person or driving away...
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The Open Source Software (OSS) Architect is responsible for developing expertise in OSS, creating an enterprise-wide open-source strategy, authorizing or rejecting the use...
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Changes to IT applications (or infrastructure) must be managed properly to avoid disrupting the normal operation of the company. Use this tool to assess and enhance the...
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