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SLA Manager

The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to...

Infrastructure Manager

The Infrastructure Manager's role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization's IT infrastructure....

AV Technician

The AV Technician's role is to support and maintain in-house audio-visual equipment and non-print media assets. This includes operating, maintaining, distributing,...

Server Administrator

The Server Administrator's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business...

User Acceptance Test Checklist

Use this checklist to help you control and manage the user acceptance testing process.

Geographic Information Systems (GIS) Manager

The Geographic Information Systems (GIS) Manager's role is to coordinate, implement, and manage the organization's Internet-based strategies and initiatives for GIS...

VoIP Engineer/Architect

The VoIP Engineer/Architect's role is to coordinate strategies for defining, deploying, and maintaining the company's in-house IP telephony voice communication...

e-Learning Specialist

The e-Learning Specialist's role is to deliver training to end users via Web-based educational models and corresponding software tools. This individual is responsible for...

Transplanting Your Data Center

Moving a data center can be a daunting task. Use this research note to help you plan the move and make it a success.

Systems Architect

The Systems Architect's role is to strategically design and implement in-house information systems and networked software architectures that support core organizational...
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