Tools

Service Desk Continual Improvement Roadmap

Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.

SDLC Diagnostic Tool

This tool associated with the blueprint, Modernize Your SDLC, will help you assess your SDLC practice against your interpretations of key SDLC attributes.

I&O M&A Risk Assessment Tool

During a merger or acquisition, use this tool to assess potential risks of the target organization's I&O.

I&O M&A Short-Term Integration Capacity Assessment Tool

Use this tool to estimate and plan for resourcing for mission-critical day 1 integration projects.

I&O M&A Long-Term Integration Portfolio Planning Tool

Use this tool during a merger or acquisition to prioritize and resource long-term integration projects to best realize the deal's value.

DRP Workbook

Record DRP information including document storage and contact/role information.

DRP Business Impact Analysis Tool

Determine appropriate recovery time objectives based on the impact of downtime.

DRP Roadmap Tool

Build a high-level roadmap to close gaps between current and desired DR capabilities.

DRP Incident Response Management Tool

Track your step-by-step incident response plan in real time.

DRP Maturity Scorecard

Assess the maturity of your IT disaster recovery plan and identify gaps.
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