Research Notes

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Choose a Right-Sized Contact Solution – Executive Brief Read our concise Executive Brief to examine the current contact center marketspace, review Info-Tech’s methodology for choosing a right-sized contact center solution, and...
Establish an Analytics Operating Model – Executive Brief Read our concise Executive Brief for Info-Tech's methodology for assessing your organization's analytics needs and aligning your data governance, capabilities, and...
The Half-Percent: How a Few Awful Individuals Increasingly Threaten Our Future The "half-percent" – the most destructive, the most obstructionist, and the most difficult and antisocial among us. While much of the world works toward relatively common...
Automate Testing to Get More Done – Executive Brief Read this concise Executive Brief to understand why adopting the right automated testing practices can address specific software delivery and testing challenges.
The Fate of the Ocean: A Vision for a Flourishing Future The world needs a concerted global effort to protect oceans and marine species. This Trends & Predictions report provides a toolkit and a vision for creating systems-level...
Implement Risk-Based Vulnerability Management – Executive Brief Read our concise Executive Brief to find out why you should design and implement a vulnerability management program, review Info-Tech’s methodology, and understand the four...
Identify and Reduce Agile Contract Risk – Executive Brief Read this Executive Brief to understand why Agile contracts are different from traditional contracts and what steps you can take to protect your organization contractually...
The Science of Innovation and Discovery In this issue, we will redefine, examine, and provide new approaches from the human, computing, and mathematical perspectives regarding the underpinnings of the most...
Implement and Mature Your User Experience Design Practice – Executive Brief Read our concise Executive Brief to find out why you should implement an experience design practice, review Info-Tech’s methodology, and understand the four dimensions we...
Get the Most Out of Your ERP – Executive Brief Read our concise Executive Brief to find out why you should optimize your enterprise resource planning (ERP), review Info-Tech’s methodology, and understand the four ways...

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