Research Notes

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IT Service Management Selection Guide – Executive Brief Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...
Incident Management for Small Enterprise – Executive Brief The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. Read this Executive...
Contactless Equipment Distribution Using Vending Machines Vending machines have been around for decades and they're getting new life as we look at ways to provide contactless distribution of many items in many industries. IT is no...
Build a Chatbot Proof of Concept – Executive Brief Read this executive brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in...
Effectively Use SharePoint as Your ECM Solution – Executive Brief Read this quick introduction to Info-Tech's practical and tried approach to structuring Microsoft SharePoint for managing important content.
Create and Manage Enterprise Data Models – Executive Brief Read this Executive Brief to understand the value of enterprise data models.
Achieve Digital Resilience by Managing Digital Risk – Executive Brief Digital risk exists in many new strategic initiatives and innovative projects, regardless of your industry and location. Through an amalgamation of enterprise, IT, and...
2021 CIO Priorities Report – Executive Brief Read our concise Executive Brief to understand the top five priorities for CIOs in 2021 and why these are so critical to confronting the year ahead.
Deliver a Customer Service Training Program to Your IT Department – Executive Brief Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can...
Embrace Business-Managed Applications – Executive Brief Read this Executive Brief to understand why embracing business-managed applications can address key IT delivery and management challenges.

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