The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business.
Read our concise Executive Brief to:
- Find out why you should implement incident management.
- Review Info-Tech’s methodology.
- Understand the four ways we can support you in completing this project.
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Search Code: 96163
Published: February 4, 2021
Last Revised: February 4, 2021
Tags:
Incident,
incident management,
outage,
outage management,
root cause analysis,
RCA,
IT Incident,
handling unplanned outages,
incident ticket,
prioritizing incidents,
Incident SLA,
runbook,
incident runbook,
incident response,
timely resolution
