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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket...
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End-user perception of IT is heavily influenced by the quality of service it delivers. Improve business satisfaction with all IT processes by improving service...
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Organizational information that goes undocumented is often lost or forgotten. Small enterprises without a central information repository suffer from knowledge gaps when...
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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This quick guide is designed to help you build a business case to implement a change management process.
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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