Project Handover Template

Author(s): Sandi Conrad, Michel Hebert, Mahmoud Ramin

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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support. Use this document to:

  • Provide project description.
  • Define and record service priority.
  • Determine service level objectives.
  • Discover and develop a list of maintenance and change requirements.
  • Document knowledgebase articles and policies.

View the Complete Blueprint:

Transition Projects Over to the Service Desk

Increase the success of project support by aligning your service desk and project team.

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