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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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Use this template to develop a communications plan for your service desk consolidation project.
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Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
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Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
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This tool will help you score the responses from your vendor to assist in your selection.
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Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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