Build a Business Case to Improve Change Management Quick Guide

This quick guide is designed to help you build a business case to implement a change management process.

Project Handover Template

This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.

Service Desk Roadmap

The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.

Standardize the Service Desk – Phases 1-5

A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.

Service Desk Consolidation Communications and Training Plan Template

Use this template to develop a communications plan for your service desk consolidation project.

Service Desk Consolidation TCO Comparison Tool

Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.

Build a Service Desk Consolidation Strategy – Phases 1-3

Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.

Service Desk Outsourcing RFP Scoring Tool

This tool will help you score the responses from your vendor to assist in your selection.

Service Desk SOP for an Energy Company

With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...

Service Catalog SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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