This quick guide is designed to help you build a business case to implement a change management process.
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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Use this template to develop a communications plan for your service desk consolidation project.
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Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
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Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
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This tool will help you score the responses from your vendor to assist in your selection.
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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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