Knowledge Management Workflows

Author(s): Natalie Sansone

Use this template to document service desk process workflows for knowledge sharing. The template includes separate workflows for knowledge creation, usage, and review.

Tags

service desk, service desk optimization, shift left, service desk shift left, self-service, self-service portal, knowledgebase, knowledge management, knowledge centered service, knowledge centered support, KCS, service desk automation, shift left metrics, shift left responsibilities, self-service workflow, self-service checklist, knowledge creation, knowledge input, knowledge maintenance, knowledge review, Kb, knowledge base, knowledge, content management, knowledge mgmt, help desk wiki, service desk wiki, service desk sharepoint, help desk sharepoint, maintain kb, kb lifecycle, kb mgmt, kb management, article lifecycle, publishing kb articles, publishing kb, publishing articles process, knowledge management process, knowledge process, knowledge management processes, knowledge processes, kb process, kb processes

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