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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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Use this tool to help you estimate the number of resources required to support your demand over time.
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Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.
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The Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory.
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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Document your procedures to identify control points and areas of opportunity.
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Use this template to record your chatbot conversation trees before implementing them.
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Use this template to record the roles and responsibilities of your chatbot support team.
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Use this training deck to deliver customer service training to your IT service desk team.
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