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This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...
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Use the template to build out your proposal to transform your field technical support services.
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This template will help you select the processes that you would like to outsource.
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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Use this template to organize the service desk consolidation project and communicate the scope and parameters.
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Use this template to design or write your transactional (ticket) satisfaction survey.
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This template will help you map out the step-by-step process to review collected feedback from your end-user satisfaction surveys, analyze the data, and act on it.
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Use this template to determine what information is needed for vetting software requests coming into the organization.
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Use this workflow as an example of the output of an onboarding workflow-improvement activity.
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