Transactional Service Desk Survey Template

Author(s): Natalie Sansone, Emily Sugerman

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This template provides a sample transactional (ticket) satisfaction survey. If your ITSM tool or other survey mechanism allows you to design or write your own survey, use this template as a starting point.

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Take Action on Service Desk Customer Feedback

Drive up CSAT scores by asking the right questions and effectively responding to user feedback.

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