Service Desk - Templates & Policies
Topics
Nonstandard Request AssessmentUse this template to determine what information is needed for vetting software requests coming into the organization. |
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Service Request WorkflowsUse this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog. |
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Reduce Shadow IT with a Service Request Catalog Communications TemplateUse this template to create a presentation and communications plan for launching the new service and service request catalog. |
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Service Desk VIP Procedures TemplateUse this template to document your service desk procedures for handling VIP or executive tickets. |
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VIP Support Process Workflow ExampleUse this template as an example to follow and document your own VIP support process. |
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VIP Support Service Communication TemplateCustomize this template to communicate and market the VIP service to its stakeholders and users. |
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Workflow Activity: Onboarding ExampleUse this workflow as an example of the output of an onboarding workflow-improvement activity. |
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Service Desk Consolidation Stakeholder Presentation TemplateUse this presentation template to communicate the project to key stakeholders. |
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Service Desk Consolidation Communications and Training Plan TemplateUse this template to develop a communications plan for your service desk consolidation project. |
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Service Desk Consolidation Strategy TemplateUse this template to document the consolidation project’s objectives, current and target state, and transition plan. |
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