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This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...
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Use this template to record your chatbot conversation trees before implementing them.
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Use this training deck to deliver customer service training to your IT service desk team.
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Use this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer...
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Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on...
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Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on listening...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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Use this tool to help you centralize and track offboarding process by employee. Modify it with the information that is specific to your organization.
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