Service Desk - Blueprints
Topics
Implement Systems Management to Improve Availability and VisibilityThis blueprint will help you implement a systems management solution to improve availability and visibility. |
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Improve IT-Business Alignment Through an Internal SLAThe business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks... |
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Right-Size the Service Desk for Small EnterpriseSmall enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service. |
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Build an ITSM Tool Implementation PlanAn ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make... |
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Build a Service Desk Consolidation StrategySupporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to... |
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IT Service Management Selection GuideRegardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice.... |
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Improve Service Desk Ticket IntakeAdopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to... |
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Optimize the Service Desk With a Shift-Left StrategyShift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and... |
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Deliver a Customer Service Training Program to Your IT DepartmentDeliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service delivery... |
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Build a Chatbot Proof of ConceptLay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot... |
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