Service Desk - Blueprints

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Optimize the Service Desk With a Shift-Left Strategy Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
Improve Service Desk Ticket Intake Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
Improve IT-Business Alignment Through an Internal SLA The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
Implement Systems Management to Improve Availability and Visibility This blueprint will help you implement a systems management solution to improve availability and visibility.