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This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment,...
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Identity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with...
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The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service...
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Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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