Operations - Templates & Policies

Service Desk Vendor Demo Script

Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.

Example Crisis Management Process Flowcharts

Leverage Info-Tech's examples to document your crisis management processes.

Crisis Communication Guidelines and Templates

Develop a crisis communication plan and pre-planned communications.

Organizational Learning Guide

Identify lessons learned from a crisis or crisis management plan testing exercise.

DRP Project Charter Template

Define roles and responsibilities, project objectives, and key milestones.

Systems Management Project Charter Template

Communicate your systems management implementation initiative to stakeholders with a project charter.

Systems Management RFP Template

Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.

Systems Management SOP Template

Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...

Backup Operating Procedures Template

Use this Backup Operating Procedures Template in conjunction with the Optimize Backup Operations with a Recovery Services Plan Storyboard to document operating procedures...

Recovery Operating Procedures Template

Use this Recovery Operating Procedures Template in conjunction with the Optimize Backup Operations with a Recovery Services Plan Storyboard to document operating...
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VL Methodology