Operations - Templates & Policies

Backup and Recovery Service Level Agreement Template

Ensure your designed processes are ready to be employed into the business environment by conducting a series of testing. Use this template to support process owners and...

Internal SLA Process Flowcharts

Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.

Build an Internal SLA Project Charter Template

Set expectations for scope, resource requirements, and target dates for building the internal SLA.

Availability and Reliability SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.

Availability Internal Service Level Agreement Template

Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.

Service Catalog Internal Service Level Agreement Template

Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.

Service Desk Internal Service Level Agreement Template

Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.

DR Test Plan Development and Execution Workflow

Follow Info-Tech's DR test development workflow to create a comprehensive test plan.

DR Test Plan Project Charter Template

Set expectations for scope, resource requirements, and target dates for building the DR test plan.

DR Test Plan Summary Template

Prioritize the systems to include in the test plan, and generate a comprehensive test schedule for the test cycle.
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