Infrastructure & Operations
Topics
Veeam 2018 Earnings Show Strength of Cloud Backup TrendBackup of cloud data (as opposed to backup of data to the cloud) is a major trend as more corporate workloads and data move there. Veeam’s 2018 earnings reflect this trend. |
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Chef's New CMO Presents Company as Partner on DevOps JourneyOn Feb. 12, Chef announced the appointment of Brian Goldfarb as its Chief Marketing Officer (CMO). |
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Veeam Availability Suite 9.5 Update 4 Is a Step Up for Cloud BackupNew cloud data management capabilities are part of Veeam Availability Suite 9.5 Update 4. With the steady shift from cloud as a backup target to cloud as a backup source,... |
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Improve Service Desk Ticket Intake – Phase 3: Define Next StepsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements. |
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Service Desk Site Visit Checklist TemplateSome upfront planning can lead to more valuable site visits and more prevented incidents. |
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Service Desk Ticket Intake Workflow SamplesThis template contains examples of ticket intake workflows. |
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Improve Service Desk Ticket Intake – Phase 2: Improve Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel. |
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Service Desk Improvement Presentation TemplateThis template will help you communicate the results of your service desk improvement projects to your leadership team. |
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Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy. |
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Improve Service Desk Ticket Intake – Phases 1-3This storyboard will help you identify opportunities to provide quality and consistent customer service. |
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