Infrastructure & Operations
Topics
Avaya in Talks With RingCentral to Form Joint VentureAvaya moved away from the idea of being acquired following news that it is in talks to partner with RingCentral. |
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ServiceNow Gets New Leadership as of End-of-Year 2019ServiceNow announced a change in leadership that will happen by end-of-year 2019. |
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Does a “Stevie” Guarantee Amazing Customer Service?A vendor in the web conferencing space garnished award honors from the Stevie 16th Annual International Business Awards announced on Aug. 27. Mountain View,... |
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AWS Announces Third Availability Zone for Canada CentralAt the AWS Summit in Toronto on October 3, 2019, Amazon Web Services announced a third availability zone (AZ) for Canada Central, to be launched in 2020. A third AZ will... |
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AWS to Partner With UBC for Cloud Innovation CenterThe University of British Columbia is partnering with Amazon Web Services to build a cloud innovation center. |
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Trefis Analysts Pondered the Benefits of Google Buying Nutanix – and It’s Not a Bad IdeaShould Google’s parent, Alphabet, buy Nutanix? If analysts at forecasting software vendor Trefis have their way, the search giant should be signing the check. |
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Avaya Announces New Contact Center as a Service Platform, IX-CCAvaya has announced its next generation Contact Center as a Service (CCaaS) platform titled “IX-CC,” marking the company’s move toward a cloud-based subscription program. |
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Spiceworks Is Adding AI and an On-Premises Version to Its Online Help Desk ToolSpiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide better... |
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IT Startup Forethought Adds AI Tool to Automate Ticket RoutingSan Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets. |
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Zendesk Data Breach – How Am I Affected?Zendesk experienced a data breach of 10,000 accounts. Users of Zendesk Support and Zendesk Chat whose accounts were activated prior to November 1, 2016, were affected. |
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