Infrastructure & Operations - Storyboard

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Define Your Cloud Vision – Phase 2: Determine Cloud Value and Action Plan for Workloads This phase of the blueprint Define Your Cloud Vision will help you determine an action plan for each workload.
Define Your Cloud Vision – Phase 1: Determine the Value of Cloud for Your Organization This phase of the blueprint Define Your Cloud Vision will help you align your organizational goals to cloud characteristics.
Build a Service Support Strategy – Phase 1: Design Target State This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
Optimize the IT Operations Center – Phase 4: Launch Initiatives and Track Metrics This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.
Optimize the IT Operations Center – Phase 3: Assess Gaps and Prioritize Initiatives This phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement.
Optimize the IT Operations Center – Phase 2: Define Accountability and Metrics This phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve.
Optimize the IT Operations Center – Phase 1: Get Buy-In This phase of the blueprint, Optimize the IT Operations Center, will help you get buy-in from business stakeholders by speaking their language.
Optimize the IT Operations Center – Lightning Phase: Pluck Low-Hanging Fruit for Quick Wins This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.
Optimize the IT Operations Center – Phases 1-4 This storyboard will help you optimize your IT Operations Center for increased reliability and reduced manual repetitive work.
Improve Service Desk Ticket Intake – Phase 3: Define Next Steps This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.

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