Optimize the IT Operations Center – Phase 4: Launch Initiatives and Track Metrics

Author(s): Derek Shank

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Build an implementation plan and measure success for continual improvement of KPIs. This phase will take you through the following activities:

  • Build an initiative communication plan.
  • Develop a testing plan for each technical initiative.

Use this phase as part of the full blueprint, Optimize the IT Operations Center.

Tags

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Optimize the IT Operations Center

Stop burning budget on non-value adding activities.
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