Optimize the IT Operations Center – Phase 2: Define Accountability and Metrics

Author(s): Derek Shank

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Start by defining accountability for IT processes and tasks, and identifying the most important metrics. This phase will take you through the following activities:

  • Define accountability for processes.
  • Define accountability for tasks.
  • Map holy trinity metrics to operational KPIs.

Use this phase as part of the full blueprint, Optimize the IT Operations Center.

View the Complete Blueprint:

Optimize the IT Operations Center

Stop burning budget on non-value adding activities.

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