Infrastructure & Operations - Research Notes

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Improve Service Desk Ticket Intake – Executive Brief Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
Prepare for Cognitive Service Management – Executive Brief Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support you...
Build Your Infrastructure Roadmap – Executive Brief Read this Executive Brief to understand why Infrastructure organizations need to take proactive control in interfacing with the business and managing their work.
10 Secrets for Successful Disaster Recovery in the Cloud – Executive Brief Read this Executive Brief to understand how cloud DR can save you time, money, and ensure a smooth recovery when disaster strikes.
Establish a Communication and Collaboration System Strategy – Executive Brief Read this Executive Brief to understand why a new approach to collaboration systems is necessary.
Develop Infrastructure & Operations Policies and Procedures – Executive Brief Read our concise Executive Brief to find out why you should change your approach to developing Infrastructure & Operations policies and procedures, review Info-Tech’s...
Select the Optimal Disaster Recovery Deployment Model – Executive Brief Read this Executive Brief to understand how to select the optimal DR deployment model.
Develop an IT Infrastructure Services Playbook – Executive Brief Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.
Industry-Specific BIA Guidelines Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
Develop a Business Continuity Plan – Executive Brief Read this Executive Brief to understand why you must streamline the traditional BCP approach, and make BCP development manageable and repeatable.

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