The goal is to enable your service desk to provide quality and consistent customer service. Read this Executive Brief to:

  • Understand why ticket intake is critical to IT's success.
  • Learn why meeting users' expectations can be difficult for service desk groups.
  • Understand Info-Tech's methodology and approach to improving service desk ticket intake.

Ticket streamlining is part of continual improvement. Learn how you can be more effective from our members' best practices.

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Improve Service Desk Ticket Intake

Stop settling for “good enough.”

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