Improve Service Desk Ticket Intake – Executive Brief

Author(s): Ken Weston

The goal is to enable your service desk to provide quality and consistent customer service. Read this Executive Brief to:

  • Understand why ticket intake is critical to IT's success.
  • Learn why meeting users' expectations can be difficult for service desk groups.
  • Understand Info-Tech's methodology and approach to improving service desk ticket intake.

Ticket streamlining is part of continual improvement. Learn how you can be more effective from our members' best practices.

View the Complete Blueprint:

Improve Service Desk Ticket Intake

Stop settling for “good enough.”

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