Infrastructure & Operations - Research Notes

Higher Ed: Advice From the COVID-19 Roundtable

On March 24, 2020, Info-Tech conducted a COVID-19 Virtual Roundtable for Higher Education. We focused on the top concerns of IT professionals in Higher Education during the...

Quickly Start Managing Remote Computers With MDM

IT is accountable for more than just enterprise data when people are working at home. Use MDM to both secure remote PCs and personally owned devices and to reduce the load...

Ten Things to Consider Before Launching Your First Customer Engagement Webinar

If there was one thing that the recent COVID-19 pandemic has demonstrated it is how interconnected we are and that virtual communication is not only possible but effective....

How to Be a Good Teammate When Design Happens Remotely

UI/UX designers, developers, and other team members need to partner early and often. Choose collaborative design tools to allow the team to efficiently communicate...

During Business Continuity Preparation Talk to Your MSP

Use this checklist to evaluate what solutions your MSP can provide during your business continuity plan execution or COVID-19 pandemic response.

Provide Automated Business Insights to Executives During Crisis Situations as Part of Business Continuity Planning

With the global pandemic, businesses are ramping up business continuity plans that require health monitoring of their business units on continuous basis.

Balancing Data Governance and Privacy in the Face of a Pandemic Response

In the drive to find ways to save lives, improve allocation of overstretched resources, and understand and ultimately curb the spread, data minds are ticking as to how data...

Effective Performance Management in a Mass Work-From-Home Scenario

Infrastructure and Operations will have to rethink performance management when many users are working from home.

Running Change Management During a Crisis

IT changes are inevitable, even in a crisis mode. Service Desk and IT operations will feel overburdened, but when it comes to change management, skipping steps for...

Monitor Remote User Activity via SIEM

The COVID-19 pandemic is an opportunity for cybercriminals as organizations reduce focus on security protocols due to time-sensitive remote access initiatives. SIEM can...
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