Running Change Management During a Crisis

Author(s): Benedict Chang

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IT changes are inevitable, even in a crisis mode. Service Desk and IT operations will feel overburdened, but when it comes to change management, skipping steps for assessment and approval can lead to more change-related incidents. With a crisis such as COVID-19 dominating the news and forcing those in IT to work from home, here are some considerations for how to continue running your change management process effectively.

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