Operations Management
Topics
Types of Content
Standard Operating Procedures Project Roadmap ToolDocument and prioritize projects and initiatives that will meet gaps in current SOPs. |
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 2: Establish a Sustainable Documentation ProcessThis phase of the blueprint, Create Visual SOP Documents That Drive Process Optimization, Not Just Peace of Mind, will help you maintain SOP documentation. |
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 3: Identify a Content Management SolutionThis phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation. |
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Change Management PolicyUse this policy template to define and support your organization's change management program. |
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Improve IT-Business Alignment Through an Internal SLAThe business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks... |
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Improve IT-Business Alignment Through an Internal SLA – Executive BriefUnderstand business requirements, clarify current capabilities, and enable strategies to close service level gaps. |
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Improve IT-Business Alignment Through an Internal SLA – Phases 1-3Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps. |
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Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot ProjectIdentify the benefits of an SLA. Identify the pilot project. Create the pilot project charter. |
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Internal SLA Maturity Scorecard ToolCreate a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go. |
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Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service LevelsDocument current IT operational procedures. Identify the metrics to track. |
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