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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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3
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Microsoft's offer of a free SAM (Software Asset Management) engagement might not be what it seems.
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2
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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3
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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Job descriptions are important management documents that set expectations, accountabilities, and other requirements for job performance. Use this template to document...
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20
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Quantify and compare the relative importance of various business priorities as they relate to IT infrastructure.
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3
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Analyze the value and readiness of emerging technologies for your organization as part of your annual technology roadmapping process.
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1
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Use these templates to gather information in preparation for building your infrastructure roadmap.
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2
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This tool is designed to help IT infrastructure managers document, prioritize, and visualize the relative criticality and effort required for a portfolio of legacy...
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2
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Use this template to capture licensing stakeholder information, proposed changes to licensing, and negotiation items.
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4
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