|
Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
|
|
|
Document the projects that will improve current service levels and better satisfy the needs of the business.
|
|
|
Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
|
|
|
Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
|
|
|
Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
|
|
|
This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
|
|
|
This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
|
|
|
Quantify and compare the relative importance of various business priorities as they relate to IT infrastructure.
|
|
|
Analyze the value and readiness of emerging technologies for your organization as part of your annual technology roadmapping process.
|
|
|
Use these templates to gather information in preparation for building your infrastructure roadmap.
|
|
