Service Desk Internal Service Level Agreement Template

Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.

Beware of Microsoft's Free Offer

Microsoft's offer of a free SAM (Software Asset Management) engagement might not be what it seems.

Release and Deployment Management Gap Analysis Tool

This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...

Release and Deployment Management Metrics Tool

This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.

Job Description Template

Job descriptions are important management documents that set expectations, accountabilities, and other requirements for job performance. Use this template to document...

Infrastructure Roadmap Stakeholder Survey

Quantify and compare the relative importance of various business priorities as they relate to IT infrastructure.

Emerging Technology Radar

Analyze the value and readiness of emerging technologies for your organization as part of your annual technology roadmapping process.

Roadmap Workshop Breakout Templates

Use these templates to gather information in preparation for building your infrastructure roadmap.

Legacy Technology Watchlist

This tool is designed to help IT infrastructure managers document, prioritize, and visualize the relative criticality and effort required for a portfolio of legacy...

Microsoft Licensing Purchase Reference Guide

Use this template to capture licensing stakeholder information, proposed changes to licensing, and negotiation items.
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