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Internet usage is both a necessary tool and a potential distraction and security risk. With capabilities of the Internet and users advancing daily, it is important for...
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Use this policy template to define and support triage and support operations.
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Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...
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Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...
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Use this policy template to define and support your organization's firewall operations management.
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This blueprint reviews the characteristics, pros, and cons of cloud services, helping readers understand when to employ software-, platform-, and...
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Use this policy template to define and support your organization's change management program.
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This template will provide the means to track data on each metric that enables full lifecycle management.
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Use this policy template to define and support your organization's software asset management program.
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The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...
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