I&O Process Management
Topics
Types of Content
Develop an IT Infrastructure Services Playbook – Executive BriefRead this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery. |
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Develop an IT Infrastructure Services Playbook – Phases 1-3This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet. |
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Service Desk Technician IThe Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,... |
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Service Desk Technician IIThe Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving... |
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Business Impact Analysis ToolRank your services and systems by criticality. |
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Capacity Plan TemplateCustomize this template for a ready-to-use capacity management plan. |
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DRP Publishing and Document Management Solution Evaluation ToolDetermine the best strategy for publishing your disaster recovery plan using this tool. |
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Build a Business Case to Improve Change Management Quick GuideThis quick guide is designed to help you build a business case to implement a change management process. |
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Map Technical Skills for a Changing Infrastructure & Operations OrganizationActively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads. |
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Map Technical Skills for a Changing Infrastructure & Operations Organization – Executive BriefRead this Executive Brief to understand why a technical skills map is critical to IT's success, and to learn about Info-Tech's methodology and approach to streamlining the... |
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