GHRC Can Help
Make faster, easier, and cost-efficient decisions
Gathering and comparing vendor data – a time consuming and expensive project – is now effortless for members of the Gaming & Hospitality Research Center.
Technology is likely your biggest expense. Ensure you rely on unbiased information rather than vendor marketing material.
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Info-Tech Research Group, the power behind the GHRC, serves more than 30,000 members worldwide and is rated top IT Research vendor by Outsell, ahead of Gartner and Forrester.
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Dynamic evaluation tools allow members to weigh their criteria.
We were truly excited when we signed up for GHRC … I can honestly say that what was delivered far exceeded our expectations! The initial Casino Management VL provided valuable insight into a relatively closed-door topic and their analysts are second to none…a true pleasure to work with. We look forward to future GHRC efforts, as well as a lasting strategic partnership with Info-Tech.
CIO, Mohegan Sun, Connecticut
For as long as I can remember, operators have had limited research available on the products used in the Gaming & Hospitality industry. We have been limited to information provided by vendors, personal experience, and word of mouth. The GHRC is filling a gap that helps me see a side by side, unbiased comparison of these products. I find this research invaluable in planning the next steps of our company’s development.
Executive Director of IT, Golden Nugget Casinos
The Latest GHRC Releases
Casinos in Crisis: The Road Ahead
A lot is still unknown about impact of COVID-19 on organizations and customers. Prepare casino operations for the post-crisis, new normal, reopening of the property. Use this special brief to understand the gaming market trends thus far during the pandemic, have productive conversations around the business impacts of the crisis, and build a plan for the decisions and actions for business resumption in a post-crisis/COVID-19 environment.
2020 Hospitality Trend Report
In the changing hospitality landscape, this Trends Report provides insight and recommendations on various emerging technologies that can help drive business value, reduce risk, increase operational excellence and guest value, and deliver service quality. The trends being recommended in this report are relevant for all sectors of the hospitality industry and are worth considering as we enter into 2020.
Kick-Start an Esports Initiative at Your Casino
While revenue from traditional forms of gambling is lower among Millennials, esports is a fast-growing phenomenon that directly overlaps with the target Millennial demographic. Interest in esports and video gaming can be a bridge to traditional forms of gambling.
Select a Casino Table Games Scheduling Solution
The hospitality industry runs 24/7 and workforce scheduling is a critical factor in the effective operation of the business. Casinos in particular need to create systems to deal with complex scheduling situations, changing labor regulations, and unique policies.
Vendor Landscape: In-Room Entertainment
Hotel television has changed. Guests now expect to control TV content by streaming from Netflix or casting from a personal device. Hotels should exploit the TV screen to personalize promotions and allow the guests to request and purchase services, control the room amenities, and when they leave, check out.
Select a Casino Anti-Money-Laundering Compliance Solution
AML compliance is an increasing challenge for casinos, which are required to follow regulations designed for banks while operating in the business of entertainment. The demands that regulators place upon them are challenging and may at times be unattainable. Our blueprint guides casino IT departments through a process to support the compliance department by automating its manual processes and leveraging all available information sources, both internal and external.
Hospitality Communications Market Trends & Buyer's Guide
With 95% of Americans owning some variant of a mobile phone the question of the need for a phone in the room continues to be debated. Hospitality communications has morphed well beyond rudimentary on-premises capabilities and now comprises applications, end points, core PBX infrastructure, and management and integration, which serve as methods of unification for voice-based customer service.
Vendor Landscape: Video Surveillance
Surveillance systems are rapidly evolving into video analytic solutions that reflect broader technology trends. These new solutions use artificial intelligence and machine learning (AI/ML) to enable higher levels of surveillance monitoring and investigative productivity while providing new business insights and asset & guest safety.
Vendor Landscape: Door Locks & Access Control
Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of enhancing the customer experience. IT now needs to be involved in the decision-making process to ensure secure spaces and consistency with digital strategies.
Vendor Landscape: In-Room Tablets
Digitize your properties with an in-room tablet to deliver hotel amenities, targeted promotions, superior entertainment, and automated room controls to create a more guest-centric experience at your guest’s fingertips, while maximizing your ROI.
Vendor Landscape: Digital Signage Software
In this digital age, a dedicated commitment to the omnichannel will achieve superior customer experiences that will pay dividends through increased traffic, customized guest targeting, and improved overall loyalty.
Vendor Landscape: Housekeeping Automation
Embracing a new direction and approach to improving core housekeeping activities will increase responsiveness and customer service delivered to your guests while paying dividends through staffing efficiencies.
Outsource Network Management in Gaming & Hospitality
This blueprint will help you decide if your gaming & hospitality organization can benefit from outsourcing network management, and if so, it will help you determine your requirements and select a vendor.
Navigate the EMV Liability Shift
Now is the time to convert to an EMV-compliant POS system because your fraud exposure risk is rising by 78% from 2015 to 2016, liability is shifting towards the merchant from the acquirer, customer experience is affected, and contactless payments are coming into play. EMV is here to stay.
Build or Refresh the WLAN
Building or refreshing your venue's WLAN can be a costly project, and as a result, obtaining stakeholder buy-in becomes a difficult task.
Vendor Landscape: Casino Management Systems
Where software used to be an afterthought to many slot machine manufacturers, over the past five years vendors have begun to see the Casino Management Systems (CMS) market as a revenue generating stream in addition to EGMs, and have developed products into much more than just basic player tracking systems. Understand the market landscape for CMS to choose the right solution for your casino.
Vendor Landscape: CRM Suites for Gaming, Hospitality, and Leisure
Customer Relationship Management (CRM) solutions have the potential to help gaming and hospitality organizations of all sizes gain valuable patron insights from otherwise disparate and siloed transactional systems and empower guest-facing employees with actionable data to enhance and personalize the guest experience and increase revenues.
Vendor Landscape: Business Intelligence for Gaming, Hospitality, and Leisure
Business Intelligence (BI) solutions have the potential to help gaming and hospitality organizations of all sizes gain valuable business and patron insights from otherwise disparate and siloed transactional systems.
Vendor Landscape: Retail Point of Sale (POS) Solutions
As a special bonus, Info-Tech is making the Retail POS Vendor Landscape - originally developed for the Applications silo - available to GHRC clients as well!
Vendor Landscape: Property Management Systems
The Property Management System (PMS) is the most critical piece of software in any hotel, but most organizations still base their selection on what their neighbors are using. Shortlist top PMS vendors and their products based on requirements for trends such as mobile, self-service, and real-time data.
Vendor Landscape: Revenue Management Systems
Just because your rooms are full doesn’t mean you’re maximizing potential revenue.
Vendor Landscape: Mobile Gaming Platforms
With the steady adoption of smart phones, and the growing addiction to mobile applications, more and more attention is being given to the development of strong casino apps. Operators need a solid and attractive platform to keep patrons playing long after they’ve left the casino. Understand what’s new in the mobile gaming market and evaluate mobile gaming vendors and products for your enterprise needs.
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Call Erin Font at 1-888-670-8889 (US) or 1-844-618-3192 (CAN) ext. 2772