Gaming & Hospitality Research Center
Evaluating vendors and products specific to the Gaming & Hospitality industry – a revolutionary way to evaluate your current and future technology.
GHRC Can Help
- Make faster, easier, and cost-efficient decisions
Gathering and comparing vendor data – a time consuming and expensive project – is now effortless for members of the Gaming & Hospitality Research Center.
- Spend wisely
Technology is likely your biggest expense. Ensure you rely on unbiased information rather than vendor marketing material.
- Trust the data
Info-Tech Research Group, the power behind the GHRC, serves more than 30,000 members worldwide and is rated top IT Research vendor by Outsell, ahead of Gartner and Forrester.
- Customize to your unique needs
Dynamic evaluation tools allow members to weigh their criteria.
We were truly excited when we signed up for GHRC … I can honestly say that what was delivered far exceeded our expectations! The initial Casino Management VL provided valuable insight into a relatively closed-door topic and their analysts are second to none…a true pleasure to work with. We look forward to future GHRC efforts, as well as a lasting strategic partnership with Info-Tech.
CIO, Mohegan Sun, Connecticut
For as long as I can remember, operators have had limited research available on the products used in the Gaming & Hospitality industry. We have been limited to information provided by vendors, personal experience, and word of mouth. The GHRC is filling a gap that helps me see a side by side, unbiased comparison of these products. I find this research invaluable in planning the next steps of our company’s development.
Executive Director of IT, Golden Nugget Casinos
New to GHRC:
Are you sufficiently protected against security threats? Collect the data you need to effectively manage IT Security.
The new IT Security Diagnostic Program is a low effort, high impact program designed to help IT Security Leaders assess and improve their security practices.
This powerful diagnostic program facilitates the rating of an application portfolio by your end-users.
Find out what users really think. Decide which apps to retire, upgrade, re-train on or maintain, and where to focus your efforts to meet business demands.
The Latest GHRC Releases
Vendor Landscape: Door Locks & Access Control
Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of enhancing the customer experience. IT now needs to be involved in the decision-making process to ensure secure spaces and consistency with digital strategies.
Vendor Landscape: In-Room Tablets
Digitize your properties with an in-room tablet to deliver hotel amenities, targeted promotions, superior entertainment, and automated room controls to create a more guest-centric experience at your guest’s fingertips, while maximizing your ROI.
Vendor Landscape: Digital Signage Software
In this digital age, a dedicated commitment to the omnichannel will achieve superior customer experiences that will pay dividends through increased traffic, customized guest targeting, and improved overall loyalty.
Vendor Landscape: Self-Service Kiosks
Understand what trends are surfacing in the gaming and hospitality self-service market, evaluate self-service kiosk vendors and products, and learn which vendors best align with your enterprise needs.
Vendor Landscape: Housekeeping Automation
Embracing a new direction and approach to improving core housekeeping activities will increase responsiveness and customer service delivered to your guests while paying dividends through staffing efficiencies.
Outsource Network Management in Gaming & Hospitality
This blueprint will help you decide if your gaming & hospitality organization can benefit from outsourcing network management, and if so, it will help you determine your requirements and select a vendor.
Navigate the EMV Liability Shift
Now is the time to convert to an EMV-compliant POS system because your fraud exposure risk is rising by 78% from 2015 to 2016, liability is shifting towards the merchant from the acquirer, customer experience is affected, and contactless payments are coming into play. EMV is here to stay.
Build or Refresh the WLAN
Building or refreshing your venue's WLAN can be a costly project, and as a result, obtaining stakeholder buy-in becomes a difficult task.
Vendor Landscape: Casino Management Systems
Where software used to be an afterthought to many slot machine manufacturers, over the past five years vendors have begun to see the Casino Management Systems (CMS) market as a revenue generating stream in addition to EGMs, and have developed products into much more than just basic player tracking systems. Understand the market landscape for CMS to choose the right solution for your casino.
Vendor Landscape: iGaming Platforms
The industry is at a high point of tension as the world, and especially the United States, waits to see how regulations will fall.
Vendor Landscape: CRM Suites for Gaming, Hospitality, and Leisure
Customer Relationship Management (CRM) solutions have the potential to help gaming and hospitality organizations of all sizes gain valuable patron insights from otherwise disparate and siloed transactional systems and empower guest-facing employees with actionable data to enhance and personalize the guest experience and increase revenues.
Vendor Landscape: Business Intelligence for Gaming, Hospitality, and Leisure
Business Intelligence (BI) solutions have the potential to help gaming and hospitality organizations of all sizes gain valuable business and patron insights from otherwise disparate and siloed transactional systems.
Develop an iGaming Strategy
Let the games begin: build an iGaming strategy that will keep patrons hooked and attract new business.
Vendor Landscape: Retail Point of Sale (POS) Solutions
As a special bonus, Info-Tech is making the Retail POS Vendor Landscape - originally developed for the Applications silo - available to GHRC clients as well!
Vendor Landscape: Property Management Systems
The Property Management System (PMS) is the most critical piece of software in any hotel, but most organizations still base their selection on what their neighbors are using. Shortlist top PMS vendors and their products based on requirements for trends such as mobile, self-service, and real-time data.
Vendor Landscape: Food & Beverage Point of Sale Solution
A point of sale (POS) solution does much more than facilitate transactions. To ensure operational efficiency and transparency, a POS solution needs advanced reporting, inventory management, integration, & loss prevention.
Vendor Landscape: Revenue Management Systems
Just because your rooms are full doesn’t mean you’re maximizing potential revenue.
Vendor Landscape: Mobile Gaming Platforms
With the steady adoption of smart phones, and the growing addiction to mobile applications, more and more attention is being given to the development of strong casino apps. Operators need a solid and attractive platform to keep patrons playing long after they’ve left the casino. Understand what’s new in the mobile gaming market and evaluate mobile gaming vendors and products for your enterprise needs.
Discover the power of GHRC. Join today!
What do you need? Join today and let us know. We will build it for you!
Call Erin Font at 1-888-670-8889 (US) or 1-844-618-3192 (CAN) ext. 2772